Support and maintenance for CRMs and automations
When something breaks, we hear about it first, not your customers.
We monitor your CRM, automations and integrations, including ones built by another vendor, and fix errors. We respond within one business day, or within 4 hours during business hours if a process has stopped. Automation monitoring costs from CZK 8,000 per month; we price CRM support once we’ve taken over the system.
- response within one business day
- within 4 hours if a process stops (during business hours)
- automation monitoring from CZK 8,000 per month
What support includes
- Monitoring your CRM, automations and integrations
- Error fixes and adjustments when a vendor changes its API
- Monthly report: what broke, what we fixed, what we recommend
Plans
Monitoring: from CZK 8,000 per month
For automations and integrations: monitoring, response, error fixes and a monthly report.
AI agents and chatbots: from CZK 15,000 per month
We also track error rates and token costs and check answer quality on an ongoing basis.
We price CRM support after the takeover, based on the size of the system. Work beyond your plan is always quoted in advance, and we only do it once you approve. Larger changes are quoted separately, at a fixed price. Prices exclude VAT.
A system built by another vendor
We take over CRMs and automations built by someone else. We start with a takeover and health check: within 7 business days, you’ll know what you’re taking on, what’s broken and what’s about to break.
What we don’t offer
- 24/7 support or a guaranteed resolution time. We’d rather promise less and keep our word.
Frequently asked questions
Will you take over a system someone else built?
Yes. We start with a takeover and health check, so we know what we’re taking on.
What if nothing breaks?
Then you get a monthly report saying everything is running. With monitoring, you pay to know that, not for fixes.
What if we need a bigger change?
You describe it, we quote a fixed price and do it as a separate project.
Can I cancel support?
Yes. The documentation and access credentials are always in your hands.
Don’t have a system yet? We design and build a CRM around how your sales and orders work.
Custom CRM development